Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we can't. If you have a question about something we have published, spotted an error, or want to give feedback, you are in the right place.

We are an independent information site. We are not a casino, we do not hold player accounts, and we cannot act on your behalf with any operator. That shapes the sort of enquiry we can deal with, so it is worth reading the sections below before you write.

What we can help with

• Questions about our content – if a guide, comparison or explanation on creative-crystals.co.uk is unclear, ask and we will try to clarify it.
• Corrections – bonus terms, payment options and rules change often. If you find something that looks out of date or wrong, tell us which page and which detail. We aim to check it against the operator's published terms and update the page where we can confirm the change.
• Topic suggestions – tell us what you would like to see researched, such as how wagering requirements work or how withdrawal checks operate.
• Business and editorial enquiries – if you represent an organisation, briefly explain who you are and what you have in mind.
• Feedback on how we present offers – if something on the site felt misleading or hard to follow, we want to know.

What we cannot help with

Being clear on this will save you time.

• Account, deposit or withdrawal problems. We do not run any casino listed on the site. Delays, blocked withdrawals, bonus disputes and verification requests must go to the casino's own support team first. Keep copies of your messages, screenshots and the terms that applied when you claimed an offer.
• Complaints about a casino's decisions. We cannot overturn them or negotiate for you. Check the operator's complaints procedure and the licensing body named in its terms, and note that protections vary a great deal between operators.
• Guarantees. We cannot promise that any casino will pay out, that an offer will still be available, or that a site is suitable for you.
• Personal advice on gambling or money. Gambling is not a way to earn income or solve financial problems.

How to write to us

Use the contact route shown on the site, whether that is a form or a listed email address. A short, specific message gets a better answer. Where relevant, include:

1. The page address or title you are writing about.
2. The exact detail you think is wrong or unclear.
3. Where you found the conflicting information, such as the casino's terms page, and the date you saw it.
4. What you would like us to do, if anything.

Please never send passwords, full card numbers, identity documents or other sensitive personal data. We will not ask for them.

What happens next

A member of the editorial team reads each message. We do not publish a guaranteed response time, because volumes vary, but we aim to reply to genuine enquiries. If you report a factual error, we check it against the operator's own published information. Where we cannot confirm a change, we may leave the page as it is and add a note that the point is unresolved.

Our pages carry a fact-check date, and our most recent review round for this section was on 29 September 2026. Casino terms can change after that date, so always confirm the current conditions on the casino's own site before you sign up or deposit.

Advertising and editorial independence

Non Gamstop Casinos may earn commission if you follow links to some operators and then register. Commission does not buy a place in our rankings, and we do not accept requests to change ratings in return for payment. Our ratings are editorial assessments, not customer-review scores. If you work for a casino and think a listing is inaccurate, send us the evidence and we will look at it on its merits.

For how we approach the casinos we cover, see our list of trusted non GamStop casinos for UK players.

If gambling is causing you harm

Non-GamStop sites sit outside the GAMSTOP self-exclusion scheme, so signing up to one will not respect an exclusion you have already set. If you are struggling, support is available and confidential. In Great Britain, the National Gambling Helpline (run by GamCare) is on 0808 8020 133, and GamCare also offers online chat. You can also use blocking software and set deposit or loss limits with your bank. Please do not wait for a reply from us before seeking help.

Frequently asked contact questions

Can you help me get a withdrawal from a casino?

No. We are not connected to the operators' payment teams. Contact the casino's support, then use its formal complaints process if the issue is not resolved.

Can I ask you to remove or change a listing?

You can send a request with supporting evidence. Listings are decided editorially, and changes are made only where we can verify the facts.

Do you recommend which casino I should join?

We publish comparisons and research, not personal recommendations. The right choice depends on your circumstances, and for some readers the safest choice is not to gamble at all.